Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Responsible for management control and efficient operation of Marine Lodge- Five Palms. Responsible for Guest Services and Guest Reception Desk, Housekeeping, Laundry and Maintenance functions, including grounds maintenance within 50 feet of the facility. May work at the Guest Reception Desk or in Housekeeping on an as needed basis. Oversees guest satisfaction process and works to ensure that services and facilities meet the needs and expectations of patrons. Inspects no fewer than ten (10) guest rooms and public spaces on a weekly basis; documents inspections and forms action plans to address any noted deficiencies. Provide direction, encouragement, recognition and leadership to all lodging staff. Conducts regular meetings with hotel leadership and staff to ensure consistent operations and fosters a workplace culture of hospitality and service. Interview and hire associates, and oversee the onboarding, training and professional development process for all staff. Engages with other MCCS activities aboard the Installation to ensure partnerships and cross-selling opportunities are met. Coordinated with Area Lodging Manager to implement new policies or innovative promotions that increase occupancy rate, deliver quality guest service and maintain the required level of profitability. Develop and implement strategies/procedures to ensure safety and security of occupants. Conducts internal sales. Develops and coordinates marketing materials. Coordinates with counterparts in the local hotel/motel industry to arrange space at a reasonable rate for patrons when space is not available at the billeting. Analyzes and reports on facility operations and business performance using key metrics. Performs analysis of profit and loss statements, performance metrics and business analytics to improve operational performance. Recommends and directions actions when data shows unfavorable trends and deviations from plans. Develops long range plans in conjunction with internal operating directives. Plans, organizes work, and manages internal resources to ensure maximum productivity and economies. Prepares financial plan, budgets, inventories, cost controls, and related records and reports. Conducts forecasts of revenues and expenses. Reviews the financial status of the assigned activity and recommends changes considered necessary. Either directly or indirectly through subordinate supervisors, manages activity employees. Schedules work, appraises performance, counsels assigned personnel, and recommends personnel actions. Effectively supports the Marine Corps Equal Employment Opportunity policy, and ensures compliance with fire, safety, security, sanitation, and other environmental issues. Manages property resources and provides advice on renovations and improvements. Maintains and enforces security for funds, merchandise, operating supplies, and equipment to preclude or minimize the potential for fraud, waste and abuse. Provides World Class Customer Service with an emphasis on courtesy. Models hospitality at all times to both internal and external customers. Assists guests and communicates positively in a friendly manner. Takes action to solve problems quickly. Participate in professional hospitality training on an ongoing basis. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications Bachelor's degree from an accredited college or university in business or hospitality management or related field and a minimum of three years' experience managing in a hotel type operation OR an appropriate combination of both education and experience, demonstrating the knowledge, skills, and abilities necessary to do the work required of the position. Certified Hotel Administrator (CHA) designation from the American Hotel & Lodging Association Educational Institute (AH&LA EI) preferred. Ability to supervise employees accomplishing work. Ability to establish and maintain effective working relationship with subordinates, officials, and others. Ability to communicate both orally and in writing. Knowledge of NAF policies and procedures preferred. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.