Join our amazing Front Office Team at DoubleTree by Hilton Karaka in South Auckland. We are looking for a Night Guest Service Agent who will be part of our Front Office night team supporting guest requirements and our administration.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

As a Night Guest Service Agent, you will review financial reports, investigate anomalies, reporting any discrepancies to the Front Office Manager, Night Manager and Finance team. You will also review daily revenues against guest receipts and reports and investigates any anomalies. This role also includes hotel reception duties, including guest service, check-in/out of guest and assisting with guest enquiries. Specifically, the role will include:

• Greet guests upon arrival and check them in/out of the hotel, ensuring all paperwork is completed accurately
• Balance daily revenue and expense transactions, including cashier’s checks, credit cards, debit cards, and other forms of payment
• Assist with night audit duties, such as reconciling accounts receivable, posting charges, and verifying accuracy of billing information
• Assist the manager on duty in emergency situations

What are we looking for?

A Night Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer service role. Hotel or accounting experience will be highly regarded.
• A passion for delivering exceptional guest experiences
• Pride in ensuring the accuracy of work and actively encourages the same standard from Team Members
• Computer literate, with intermediate to advanced knowledge of Microsoft Excel
• Able to work on a rotating roster
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
• Well-presented, organised and calm personality

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Night Guest Service Agent

Location: null

Requisition ID: HOT0AM5J

EOE/AA/Disabled/Veterans