Job Number 24084071

Job Category Rooms & Guest Services Operations

Location Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Your new career at Sheraton Grand London Park Lane

Located in the heart of Mayfair, the Sheraton Grand London Park Lane hotel offers a prime destination in Central London.

Since our opening during the glamour of the 1920s, the Sheraton Grand London Park Lane remains a true expression of Mayfair grandeur. Our celebrated art deco address boasts views of Green Park with connections to London historic landmarks. We welcome guests through engaging experiences and thoughtful service.

Join our amazing and diverse team and grow your management career with Marriott International, the world’s largest and most celebrated hospitality brand.

Rewards for work…. Benefits for your lifestyle

• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here.

• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.

• Work alongside some amazing talent - award winning, experienced hospitality professionals

• Discounted room nights & food and beverage - because your well-being means so much

• Complimentary laundry, free meals on duty

• Access to fabulous and flexible benefits to help you in and out of work

POSITION SUMMARY

• Greet and escort guests to rooms.

• Open doors and assist guests/visitors entering and leaving property.

• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

• Transport guest luggage to and from guest rooms and/or designated bell area.

• Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.

• Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.

• Maintain awareness of undesirable persons on property premises.

• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.

• Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships with others.

• Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.