Job Information
Amazon Manager, Enterprise Support - Milan, Italy in Milan, MichiganItaly
Description
Are you a Customer Obsessed Technology Leader looking to manage a successful, growing team of cloud technologists?
At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.
Key job responsibilities
We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Milan, Italy.
Our TAM’s are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services.
As a leader you will:
Lead a team of Technical Account Managers (TAMs) to solve business problems
Influence the strategic direction of your team and delivery to improve the customer experience
Drive internal strategic communications
Advocate for your customers and own their transformation journey.
Manage customer sentiment and recovery during service events, including executive engagement
Assist with problem escalation and support your team in resolving critical customer issues
Understand operational excellence in the cloud and help your TAMs make recommendations to customers
Mitigate risks and remove blockers for your team and customers
Grow the team's capability through people development and recruitment
“Think Big”, by creating mechanisms that allow us to scale while we continue to expand the team
You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications.
A day in the life
At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.
We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Milan, MI, ITA
Basic Qualifications
Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics
6+ years of technical engineering experience
4+ years managing technical teams
Passionate about customers and new technology
Experience working with enterprise software companies
Track record of leading high performing teams
Track record of building up a business
Previous customer facing experience with strong executive presence
Strong customer focus and bias for action; and ability to work with remote teams
Experience building a business with P&L responsibility
Preferred Qualifications
Experience working for an IT Vendor or service provider
Experience influencing large enterprises or government organizations
Experience managing/leading teams and customers in Italy
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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