Impact Workforce Solutions

On-Site Operations Manager - Muncie, IN

Company Summary

No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential.  At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company. By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry.  With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful.

We are currently looking for an On-Site Workforce Operations Manager to join our Operations team at our client site located in Muncie, IN. Bring your previous on-site staffing experience where you have managed agencies and the recruitment process and take advantage of this great opportunity to join a rapidly growing organization that provides a team environment with lots of growth opportunity. 

Position Overview 

Reporting to the Director, the IWO Operations Manager will manage the vendor relationships with various staffing partners in an enhanced MSP platform.  He/she will maintain the responsibility of managing order distribution and onboarding functions and serve as a liaison with Impact’s network of Strategic Partners and their employees.  In this role, the IWO Ops Manager will manage the overall operation at client site(s) and be responsible for the effective and successful management of labor, productivity, engagement, quality control, and overall client and vendor relationships.  The IWO Ops Manager’s duties and responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work in conjunction with client management; authoring and discussing with employee's performance appraisals; addressing employee performance and corrective action plans; and employee motivation and reward initiatives. 

Job Responsibilities 

• Management and support of requisitions, order distribution, employees, and invoice adjustments flowing through the VMS software  

• Qualification and placement of candidates to open requisitions 

• Coordination of orientation for new hires 

• Management of Active Headcount and Identification of Core2 Graduates 

• Perform new hire backgrounds, drug screens, onboarding timely and effectively 

• Responsible for payroll hours submission to Payroll & Billing Specialist 

• Perform/Assist in employee terminations while helping to mitigate risk 

• Serve as the main contact for hiring managers, client HR, and employees 

• Work closely with client managers to find solutions for recruiting/retention issues 

• Evaluate staffing strategy and plans 

• Coaching/Counseling and Mentoring 

• Performance Reviews 

• Attendance Tracking 

• Manage client employee relations investigations, providing support, documentation, and guidance 

• Other duties as needed or assigned 

Job Requirements 

• Bachelor’s Degree preferred or equivalent experience 

• 1-3 years’ experience to include Staffing, Recruiting, and/or Client Relationship role  

• Experience in, or working knowledge of, vendor management software (VMS) preferred  

• Working knowledge of HRIS/ATS systems 

• Prior experience in manufacturing or distribution center environment 

• Proficient in Microsoft Office products 

• Excellent analytical and problem-solving skills 

• Strong communication skills 

• Ability to work on operation floor 

  Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.

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